SUPPORT

Site Survey

This service provides a site survey to examine and determine the necessary infrastructure to support the installation of the BATS networks products identified in the Task Order referenced in Customer’s purchase order for the service or identified in Customer’s detailed written implementation plan furnished to and reviewed by BATS prior to generating such Task Order.

System Installation

You can count on your professional BATS engineer to set up your system correctly while keeping you informed about your new equipment. You’ll be able to use your state-of-the-art BATS equipment with confidence thanks to the engineer’s quick tutorial.

Network Management & Planning

Network planning involves assisting customers to develop architectural network solutions prior to any network deployment. This may include decisions based on service type, current versus future upgrade potential, and many other performance parameters that require optimization. It also includes Broadband Ethernet Radio (BER) and Antenna selections based on distances requirements, and assisting customers with the architectural development of their network before it is deployed. Network Planning services are also available for customers who already have a network deployed, but are looking to add new nodes and services. Customers who are unfamiliar with mobile networks can have total confidence that BATS will provide the optimum solution for their network requirements.

 

Technical Training

Technical Certification Course
  • 2-day course is geared towards microwave radio engineers, supervisors or product managers who intend to install BATS equipment.
  • Addresses the unique aspects of BATS equipment and the most common issues faced by engineers.
  • Increase speed and efficiency in performing installations.
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
Advanced Troubleshooting Course
  • 2-day course targeted at 2nd level technical staff responsible for network operation and management and those designated as the resident BATS expert.
  • Prerequisites include:
    • Working knowledge of IP networking and strong foundation in RF
    • Solid understanding of BATS systems and the interfaces used to configure them
    • Previous extensive installation and alignment experience with BATS equipment
    • Basic troubleshooting techniques and diagnostic utilities
    • Certificate of Completion for BATS Engineer Certification Course (preferred)
  • Includes hands-on component, and a knowledge test. Attendees who successfully complete the course will earn a certificate of completion.
Network Operator’s Certificate
  • 2-day course targeted at individuals who manage and/or maintain BATS enabled networks.
Network Planning Certificate
  • 1-day session targeted at individuals responsible for designing BATS enabled networks.